Seven components
GACO defines what a commerce agent must prove before it scales.
Each component answers one buyer-committee question. The model is intentionally operational: every claim maps to an artifact that can be inspected in PRISM, the evidence room, PHANTOM proof, or AgentOps.
Agent-ready dataProduct, account, policy, inventory, and price facts have owners.
Turns messy commerce context into facts an agent can cite before recommending, substituting, or escalating.
- Buyer question
- Can the agent answer from governed facts instead of guessing?
- Evidence
- Catalogue gap map, product-feed coverage, freshness owner, policy source, account context, and data-quality notes.
Agent-readable toolsTool contracts separate read paths from action paths.
Defines which systems an agent can inspect, which actions are blocked, and which capabilities require approval.
- Buyer question
- What can this agent touch, and how do we revoke it?
- Evidence
- Tool allowlist, READ_ONLY / FINANCIAL / DESTRUCTIVE map, API owner, token policy, budget band, and denied-call example.
Safe commerce boundaryCheckout, discount, refund, order, and CRM writes stay behind gates.
Prevents agentic commerce enthusiasm from becoming unmanaged commercial liability.
- Buyer question
- Where does a recommendation become a financial action?
- Evidence
- Approval owner, mandate scope, max-charge rule, support path, fraud model, timeout state, and audit row.
Human approval gatesHumans approve consequential actions before they execute.
Keeps field-sales, retail, returns, and RGM workflows useful without making the agent autonomous on risk-bearing decisions.
- Buyer question
- Who decides when the agent is about to affect money, customers, or records?
- Evidence
- Approve, reject, timeout, escalation, exception, and override records tied to the run.
Commerce evaluationQuality is scored before scale, not after incidents.
Uses CLEAR to measure cost, latency, efficiency, accuracy, and reliability against the workflow baseline.
- Buyer question
- How do we know this agent is improving the workflow?
- Evidence
- CLEAR scorecard, regression note, latency band, cost band, accuracy sample, and KPI baseline.
AgentOps cadenceThe operating review survives the launch demo.
Makes identity, permissions, audit rows, approval events, cost, drift, risk, and revocation visible every month.
- Buyer question
- What happens after week six?
- Evidence
- AgentOps report, open-risk list, drift review, usage guardrail, revocation drill, and next-action owner.
Governance documentationEvidence is packaged for qualified legal and procurement review.
Connects agent purpose, risk class, oversight, data handling, processor materials, and monitoring plan.
- Buyer question
- Can risk, legal, and procurement inspect the system before signing?
- Evidence
- Intended purpose, risk classification, Article 28 packet, sub-processors, retention, audit export, and legal-review boundary.