Use cases

Governed AI agents across commerce operations

Every use case runs through HARNEXA Harness — identity, audit trails, approval gates, and CLEAR scorecard visibility.

CPG · Field salesCPG Field Sales Agent

PHANTOM VSA delivers a governed visit package — account context, velocity data, promo compliance, and proposed order held at a human approval boundary. Every action is classified by risk class before execution.

Proof artifactPHANTOM visit packageProposed order remains READ_ONLY until the rep approves the FINANCIAL gate.Explore →Commerce · MCP/A2AAgentic Commerce Assistant

AI agents that discover, decide, and transact across commerce stacks via MCP and A2A protocols — with every action logged and approval-gated. The agent moves fast; the FINANCIAL boundary holds.

Proof artifactCommerce tool-boundary mapProduct, stock, and policy reads stay separate from order, price, credit, and cancellation writes.Explore →Governance · EU AI ActEU AI Act Readiness

Audit-ready foundations for Article 50 obligations — agent identity, append-only logs, and transparency documentation for client legal review. Designed for audit, not compliance claims.

Proof artifactTHEMIS evidence packageGovernance support artifacts are prepared for legal review, not sold as certification.Explore →Commerce · AI visibilityAgent Visibility Optimisation (AVO)

Product data structured for agentic purchase decisions — prompt-panel testing, attribute completion, product knowledge graphs, and AVO delta tracked as a governed readiness metric.

Proof artifactPrompt-panel evidence sheetProduct evidence gaps block or escalate recommendations before a commerce agent uses them.Explore →Operations · ReturnsReturns Automation

Automated returns triage and resolution with a human approval gate before any refund or credit is issued. Governed by HARNEXA Harness — READ_ONLY triage, FINANCIAL boundary on resolution.

Proof artifactRefund boundary receiptTriage and policy lookup are READ_ONLY; refunds, credits, and exceptions remain approval-gated.Explore →Revenue · RGMRGM Promo Optimisation

Revenue growth management agents that analyse promo compliance and velocity data — recommendations surfaced for human decision, never auto-executed. Every recommendation is logged with justification.

Proof artifactPromo recommendation receiptAnalysis and simulation are READ_ONLY; price, spend, and allocation changes require human approval.Explore →